Scope
This Notice applies to information that we collect through our public website at fabulingua.com, and any of our other websites that provide a link to this Notice, as well as information collected through any of our products and services accessible via those websites, such as our mobile app or teacher’s portal (collectively, the “Site”), from you as an individual user (“you”) of the Site.
This Notice also applies to information collected through our mobile applications on both iOS and Android platforms (the "App").
This Notice does not apply to information collected by other means or information collected by third parties, third-party websites, or content or applications of third parties, including any that may be linked to or accessible from or on the Site.
Children’s Privacy
Compliance with COPPA
The Children’s Online Privacy Protection Act of 1998 and its rules (collectively, “COPPA”) require us to inform parents and legal guardians (“parents”) about our practices for collecting, using, and disclosing personal information from children under the age of 13 (“children”). It also requires us to obtain verifiable consent from a child’s parent for certain collection, use, and disclosure of the child’s personal information. We take our obligations under COPPA very seriously and are committed to protecting children’s privacy.
This section notifies parents of:
The types of information we may collect from children.
How we use the information we collect about children, including personal information.
Our practices for disclosing that information.
Our practices for notifying and obtaining parents’ consent when we collect personal information from children, including how a parent may revoke consent.
This section only applies to children under the age of 13 and supplements the other provisions of this Notice. Only the other provisions of this Notice apply to teens and adults.
Information We Collect from Children
Children can access many parts of the Site and App and use many of their features without providing us with personal information. However, some content and features require us to collect certain information from them.
We collect information about a child only when the child’s parent provides that information during the registration process. We do not collect more information than is reasonably necessary for the child to participate in an activity, and we do not condition their participation on the disclosure of more personal information than is reasonably necessary.
Information We Collect Directly from Children
For a FabuLingua family account, a child’s parent must provide us with the following information on behalf of their child to register with the Site and App:
We also require the parent to create an account that includes:
We may request additional optional information from the parent on behalf of the child, such as the child’s age and language proficiency level, to enhance the learning experience.
Parental Consent
How We Obtain Verifiable Parental Consent
Before collecting personal information from your child, we require that you provide verifiable parental consent. We obtain this consent through the following process:
Registration: Parents must register for an account using their email address and create a secure password and PIN.
Consent Form: During registration, parents are presented with a consent form outlining our data collection practices and must agree to the terms before proceeding.
Email Confirmation: We send a confirmation email to the parent's provided email address to verify consent.
Parents have the right to revoke consent at any time by contacting us at support@fabulingua.com.
Information Collected Inside the App
When using our App on iOS or Android devices, we collect certain information directly from you to create an account for our game, which allows players to save and restore their progress. The information collected includes:
Email Address: Required to create and manage your account, authenticate your identity, and enable account recovery.
Name: Used to personalize your experience within the game.
Providing this information is necessary to create an account and utilize the full features of our game, including progress restoration.
Automatic Information Collection
We use technology to automatically collect information from our users, including children, when they access and navigate through the Site and App and use certain features. The information we collect through these technologies includes:
Device Information: Such as device type, operating system, and app version.
Usage Data: Information about how the App is used, including the features accessed and time spent.
Use of Persistent Identifiers
We collect persistent identifiers (such as device IDs) solely to support the internal operations of the Site and App, including:
Maintaining or analyzing the functioning of the App.
Performing network communications.
Authenticating users.
Protecting the security and integrity of the user and the App.
We do not use persistent identifiers to track users across different apps or websites or to serve behavioral advertising.
How We Use Your Child’s Information
We use the personal information we collect from your child to:
Register the child with the Site and App.
Allow players to save and restore game progress across devices.
Provide personalized content and experiences.
Communicate with the child within the App about activities or features that may be of interest (with parental consent).
We use the information we collect automatically to:
Our Practices for Disclosing Children’s Information
We do not sell or rent children’s personal information in any instance. We do not share or transfer any child's personal information to any third party except in the following cases:
Service Providers: We may disclose personal information to third-party service providers (operators) who perform functions on our behalf, such as hosting services and customer support. These operators are bound by confidentiality obligations and are prohibited from using personal information for any other purpose.
Legal Requirements: If required by law or legal process, such as to comply with a court order or subpoena, or to respond to a government or regulatory request.
Protection of Rights: If we believe disclosure is necessary to protect the rights, property, or safety of Fabulingua, our customers, or others.
In the event of a merger, acquisition, or sale of assets, we may transfer personal information to the successor organization, subject to the same commitments stated in this Privacy Policy.
Accessing and Correcting Your Child’s Personal Information
At any time, you, as a parent, may:
Review your child's personal information maintained by us.
Require us to correct or delete the personal information.
Refuse to permit us from further collecting or using your child's information.
To exercise these rights:
Account Settings: Log into your account and visit your child's profile page to review or update information.
Contact Us: Send us an email at support@fabulingua.com. To protect your privacy and security, we may require you to verify your identity before taking action.
Operators That Collect or Maintain Information from Children
Below is a list of all operators (third-party service providers) that may collect or maintain personal information from children through the Site and App:
Customer.io
Purpose: Email communication and management of user data such as name and email address.
Privacy Policy: Customer.io Privacy Policy
Contact: privacy@customer.io
This operator is required to comply with COPPA and is prohibited from using personal information for any purposes other than those directed by us.
Information We Collect and How We Collect It
Information You Provide to Us
When you communicate with us through the Site or App, for example, to request information from us or to create an account, we may ask you to provide certain information about yourself, such as your name and email address. In these cases, you will know what information is collected because you will provide it to us directly.
Information Collected Inside the App
As previously detailed, we collect:
This information is necessary to create and manage your account and to allow you to save and restore game progress.
Use of Customer.io
We use Customer.io for email communications and account management. Your name and email address are used solely for internal purposes, such as:
We do not sell or disclose this data to any third-party agencies for marketing purposes.
If there is information that you are required to provide or that we are required to collect by law or contract, we will inform you at the time of collection and explain any consequences of not providing the information.
Information We Collect Automatically
As part of the standard operation of the Site and App, we automatically collect certain information from your device:
Device Information: Device type, operating system, and app version.
Usage Data: How you use the Site and App, including pages visited and features used.
Information collected automatically is generally statistical data and does not directly identify you. It helps us improve our Site and App and deliver a better experience.
Cookies, Beacons, and Tags
We use cookies and similar technologies to:
Recognize you when you return to our Site or App.
Understand and save your preferences for future visits.
Compile aggregate data about site traffic and interactions.
You can control or delete cookies through your browser or device settings. Please note that disabling cookies may affect the functionality of the Site or App.
Do Not Track Signals
Our Site and App do not track users over time and across third-party websites and therefore do not respond to Do Not Track (DNT) signals.
How We Use the Information We Collect
We use the information we collect, including personal information, to:
Provide and maintain the Site and App.
Create and manage your account.
Allow you to save and restore game progress across devices.
Communicate with you about your account or transactions.
Provide customer support.
Personalize your experience and deliver content relevant to your interests.
Improve our Site and App, including troubleshooting, data analysis, and testing.
Comply with legal obligations and enforce our terms and policies.
We use automatically-collected information to:
We do not use personal information for purposes prohibited under COPPA, such as behavioral advertising or profiling.
Disclosure of Your Information
We may disclose personal information:
To Service Providers: Who perform functions on our behalf under contractual obligations, such as hosting and customer service.
With Your Consent: When you provide consent for a specific purpose.
Legal Requirements: To comply with legal obligations or respond to lawful requests by public authorities.
Protection of Rights: To protect the rights, property, or safety of Fabulingua, our users, or others.
We ensure that any third parties who receive personal information are bound by confidentiality obligations and are prohibited from using the information for unauthorized purposes.
Sub-processors
We utilize certain third-party service providers (sub-processors) to assist in providing our services. Below is our current sub-processor who may process your personal information:
Customer.io
Purpose: Email communication and management of user data such as name and email address.
Privacy Policy: Customer.io Privacy Policy
Contact: privacy@customer.io
This sub-processor is contractually obligated to protect your information and comply with applicable privacy laws, including COPPA.
How Long We Hold Your Information
We retain personal information:
For as long as necessary: To provide our services and fulfill the purposes outlined in this Privacy Policy.
Legal Obligations: To comply with legal obligations, resolve disputes, and enforce agreements.
If you request deletion of your personal information, we will delete or anonymize your data unless we are legally required or permitted to retain it.
International Transfers of Personal Information
Your personal information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including:
By using the Site or App, you consent to the transfer of your personal information to countries outside of your country of residence.
Accessing and Requesting Changes to Your Information
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal information.
To exercise these rights:
We will respond to your request in accordance with applicable laws.
Your Choices
Emails
Cookies
Advertising Practices
No Interest-Based Advertising: We do not display interest-based advertising to children or collect personal information for advertising purposes.
Third-Party Advertising: Our App does not allow third parties to collect personal information from children for behavioral advertising.
Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure server environments.
Encryption of data during transmission.
Access controls to data centers and files.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
Changes to Our Privacy Notice
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
Contact Us
Please feel free to contact us with any questions, comments, complaints, or suggestions regarding this Notice or our information practices. You can email us at support@fabulingua.com or contact us by postal mail or phone at:
701 Brazos St., 16F
Austin, TX 78701
Phone: +1 469-877-6346
